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Agency DATA PLUS, our successors and assignees (collectively referred to as "we", "us" and "our") endeavour to comply with the GDPR (Privacy Act).
YOUR CONSENT TO US
You also consent to us providing that information to official Moodle Partners identified by us on our Website in situations including: (i) where you are referred to a Moodle Partner in case you wish to seek services from them; or (ii) as you identify yourself via means such as a referral to a specific Moodle Partner.
You consent to us collecting data regarding your use and your user's use of the Websites. We use this information to guide improvements to our services, the MoodleCloud learning platform and your MoodleCloud experience.
TYPE OF INFORMATION COLLECTED
Personal information: The type of personal information we collect may include: name, contact details including email, cell/mobile phone number, country, organisation details, payment details, IP addresses, geographical location, standard browser identification strings (including user-agent, referer, OS, and device type), preferences and opinions and any other information requested on our Website or otherwise requested by us or provided by you.
Your use of our Website: As with most online businesses, we may also collect information of about your usage of our Websites, including logs of user actions and full text actions of users are logged, data about user involvement, such as forum discussions and assignment submissions, are stored in database tables.
Your opinion and feedback: We may contact you to seek your response to questionnaires, surveys or market research to obtain your opinion and feedback. Providing this information is optional to you.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect your personal information for purposes including:
- Service: to provide you with our services and manage payments related to that service;
- Contact: to contact and communicate with you;
- Research and development: to collect, analyse and report on data for evidence-based improvements, for future developments of our Website, related services and the MoodleCloud platform;
- Marketing including direct marketing: to communicate with you about updates to our products and services;
- Authentication and security: to authenticate users and conduct session management;
- Support and third party services: to provide you with information and support services, including linking you with a Moodle Partner or other third parties that we think may be of interest to you and to evaluate and report on these services;
- Service maintenance: to analyse data to inform improved and enhanced services and customer relations; and
- Data analytics: for data analytic purposes.
Where we collect your personal or usage information for a specific purpose not outlined above, we may provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting and using your personal information.
IF YOU DON'T PROVIDE ALL THE INFORMATION
If you do not provide some or all of the personal information requested, we may not be able to provide you with our services or to continue such service. This specifically refers to the capacity for your payment for services where applicable, and the continued provision of services.
TO WHOM WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose personal information to:
- credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
- courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- a Moodle Partner as identified and recommended by us to you and other third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data including Google Analytics, Amazon Web Services, and other parties that store data outside of Australia including in the USA and Ireland.
Wherever we propose to disclose your personal information to a third party not outlined above, we will provide you with a collection notice which explains the circumstances in which we might disclose your personal information.
We use data from our Website for research, development, service support and improvements, and marketing purposes. Where possible, we will de-identify personal information when used for such purposes. We endeavour to share or publish user data from our Website in an anonymous aggregated form.
COOKIES AND WEB BEACONS
A cookie by itself does not tell us any personally identifiable information however, once you choose to furnish the Website with personally identifiable information, this information may be linked to the data stored in the cookie. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the visitors' behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We use Google Analytics features based on Remarketing, Google Analytics Demographics and Interest Reporting. These features use first-party and third-party cookies to inform and optimise content based on your past visits to our site and assists us to collect and process data.
Google Analytics informs us of how visitors use our Website based on your browsing habits, so that we can improve our Website to make it easier for you to find the information you are seeking. Google also receives this information as you browse our Website and other websites on the Google Display Network using Remarketing. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
UNSUBSCRIBING OR OPTING OUT OF DIRECT MARKETING COMMUNICATIONS
When you sign up for any of our services, you can choose to opt in to our marketing and promotional messages.
Where we use your personal information to send you marketing and promotional information by email, we will provide you with an opportunity to opt-out of receiving such information. By electing not to opt-out, we will assume we have your implied consent to continue to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time through the unsubscribe link on any marketing email communications you receive.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
We use data hosting facilities to provide the Website and our services. As a result, your personal information and data usage may be transferred to, stored at, managed through any of our data centres including centres in USA, Australia, Germany and Ireland. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Where possible, we will take reasonable measures to de-identify your personal information. We do not store hard copy personal information, or store personal information outside our cloud servers and integrated platforms.
Although you can update your billing details via the Website, we do not store your payment details, such as credit card or debit card details. These are stored in the secure PCI compliant payment gateway used by our service providers.
CHOICE AND CONSENT
YOUR PROVISION OF THIRD PARTY INFORMATION
If you provide us with third party personal information, including information from your users, you warrant to us that you have the third party's consent to providing this information.
ACCESS TO YOUR PERSONAL INFORMATION
The personal information we hold about you, including your current linked Moodle Partner, is generally available only to you on your own Portal, other than in the event of temporary technical issues. For personal information that is not available via your Portal, you may request details of such personal information that we hold about you, in certain circumstances as set out in the Privacy Act. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act.
UPDATING OR CORRECTING YOUR PERSONAL INFORMATION
Your Portal displays personal information available to us. For information we hold about you that cannot be updated by logging into the Portal and you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
LINKS TO OTHER WEBSITES
For any questions or notice, please contact our Privacy Officer at: